Shipping, refunds, terms, and privacy — plain language, including how the founder launch ships.
Shipping, returns, privacy, and terms for Square Grouper Coffee.
Founder bundles ship after the first production run is complete. Estimated ship windows will be communicated by email and updated in the Logbook.
Standard shipping methods with tracking will be used for all orders. Address corrections must be requested before your order enters production.
Processing times may vary during launch. We will communicate delays promptly and honestly.
If your order arrives damaged or incorrect, contact us within 14 days with your order number and photos.
Founder bundles are limited launch products. Refund eligibility for change-of-mind requests may differ from standard retail items.
We aim to resolve issues quickly and fairly. Email support with your order details to get started.
We collect email addresses for newsletters, order information for checkout, and analytics to improve the site experience.
We do not sell your personal information. Marketing emails include an unsubscribe option.
Payment data is processed securely through our checkout provider and is not stored on our servers.
By using this website and making purchases, you agree to our policies and product availability terms.
Product images and descriptions represent launch offerings and may be updated as inventory evolves.
Square Grouper Coffee content and branding are protected intellectual property.
Founder bundles ship in two waves. Samples go out first. The launch box follows once the first roast and gear are packed. If timing moves, we will say so by email and in the Logbook.
Read Founder FAQ